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Orders
Below are some of are common questions about orders
How do I make a purchase?
To make a purchase on our website, simply browse through our collections and select the poster or artwork you love. Choose the size if applicable, then click "Add to Cart." Once you're ready to checkout, go to your cart, fill in your shipping details, and complete your payment securely. After placing your order, you’ll receive a confirmation email, and we’ll start preparing your shipment. If you need any help during the process, feel free to contact us via WhatsApp or email — we're always here to assist you!
How do I know if my order is confirmed?
Once you complete your purchase, you’ll receive an order confirmation email from us within a few minutes. This email will include your order number, the details of the items you purchased, and your shipping information. If you don’t see it in your inbox, please check your spam or promotions folder. Still can’t find it? Feel free to reach out to us via email or WhatsApp — we’re happy to help!
Can I change my shipping address after my order is placed?
Yes, you can change your shipping address as long as your order hasn’t been shipped yet. If you need to update your address, please contact us as soon as possible via email or WhatsApp with your order number and the correct address. Once the order is dispatched, we won’t be able to make changes, so it’s best to reach out quickly!
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you ship internationally?
Yes, we do offer international shipping! 🌍
If you're outside our standard shipping regions and would like to place an order, feel free to reach out to us for more details. You can contact us via WhatsApp or email us at support@ohhfo.com, and we’ll be happy to assist you with available options, shipping costs, and delivery timelines.
When will my order be shipped?
We typically process and ship all orders within 3 days of purchase. Once your order is dispatched, you'll receive a confirmation email with tracking details so you can follow its journey. If you have any questions or need updates, feel free to reach out to us on WhatsApp or email us at support@ohhfo.com — we're always happy to help!
What is your return policy?
We accept returns only for damaged or defective products. If your item arrives damaged, please contact us within 48 hours of delivery and share photos of the issue. Our team will assist you with the return or replacement process.
For full details, please visit our Return Policy page.
How long will it take until I receive my order?
We usually deliver orders within 7–8 days after shipping, depending on your location. However, in some cases — especially for high-value orders, or due to climate conditions or unforeseen natural delays — delivery might take a little longer, typically around 8–14 days in total from the order date.
Rest assured, we’ll keep you updated every step of the way. Once your order is shipped, you’ll receive tracking details via email. If you have any concerns or need an update, feel free to contact us on WhatsApp or at support@ohhfo.com.
